It’s likely that at some stage you will receive a customer complaint about a product or service your business provides. Sometimes things don’t go as planned, or there is a disconnect between customer expectations and reality. These days posting complaints as comments or reviews online is common. After posting complaints online, customer is waiting for a response, and many others are watching to see how the organisation handles the situation. Interestingly, people who deal with customers often say the hardest part of their job is communicating effectively when their customers complain. Ineffective complaint handling results in bad customer service. It occurs much more often than one may think. And this may snowball into severe consequences for the organisation. On the other hand, responding promptly and effectively demonstrates the organisation’s commitment to customer service and in turn helps to retain the customers. Therefore, how one responds or communicates to a complaining customer matters a lot.
In this course, I’ll
discuss easy practical tips that you can use when responding to online complaints.
point out that time, active listening, and indicating empathy and competence play critical role in complaint handling.
share insights on how quick to respond, which words are more effective and which ones are best to avoid when communicating with customers.
There is also an assignment for you to practice. Let’s begin!
Everything You Need to Know About How to respond to customer complaints online?
This course is a comprehensive and well-structured introduction to How to respond to customer complaints online?. The instructor, Bikendra Thapa, is a leading expert in the field with a wealth of experience in Business to share.
The course is well-structured and easy to follow, and the instructor does a great job of explaining complex concepts in a clear and concise way.
The course is divided into sections, each of which covers a different aspect related to Sales. Each module contains a series of video lectures, readings, and hands-on exercises.
The instructor does a great job of explaining each topic in a clear and concise way. He/She also provides plenty of examples and exercises to help students learn the material.
One of the things I liked most about this course is that it is very practical. The instructor focuses on teaching students the skills and knowledge they need to succeed in the real world. He/She also provides students with access to a variety of resources, including templates, checklists, and cheat sheets.
Another thing I liked about this course is that it is offered on Udemy. Udemy is a great platform for taking online courses because it offers a lot of flexibility for students. Students can choose to take courses at their own pace, and they can access the course materials from anywhere with an internet connection.
Udemy also offers a variety of payment options, so students can find a plan that works for them. The course also has a very active community forum where students can ask questions and interact with each other. The instructor is also very responsive to student questions and feedback.
Overall, I highly recommend this course to anyone who is interested in learning How to respond to customer complaints online?. It is a well-organized and informative course that will teach you the skills and knowledge you need to succeed.
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