Welcome to Course: Professional Diploma in Customer Centricity & Design Thinking by MTF Institute
video materials of that course equal to course: Research Methodologies in Strategy and Product Development,
and you will see additional articles
Course provided by MTF Institute of Management, Technology and Finance
MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.
MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.
MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry, and resident of the incubator "The Fintech House of Portugal".
MTF is present in 208 countries and has been chosen by more than 400 000 students.
Course Author:
Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, where she was awarded distinction and honour for her exemplary research, Alex Amoroso brings a wealth of knowledge and expertise to the table.
In addition to her doctoral studies, Ms. Amoroso has served as an invited teacher, delivering courses on to wide range of students from undergraduate level to business students of professional and executives courses. Currently, at EIMT in Zurich, Switzerland, she lectures for doctoral students, offering advanced instruction in research design and methodologies, and in MTF Institute Ms. Amoroso is leading Product Development academical domain.
In synergy between academical and business experience, Ms. Amoroso achieved high results in business career, leading R&D activities, product development, strategic development, market analysis activities in wide range of companies. She implemented the best market practices in industries from Banking and Finance, to PropTech, Consulting and Research, and Innovative Startups.
Alex Amoroso's extensive scientific production includes numerous published articles in reputable journals, as well as oral presentations and posters at international conferences. Her research findings have been presented at esteemed institutions such as the School of Political and Social Sciences and the Stressed Out Conference at UCL, among others.
With a passion for interdisciplinary collaboration and a commitment to driving positive change, Alex Amoroso is dedicated to empowering learners and professionals for usage of cutting edge methodologies for achieving of excellence in global business world.
Customer Centricity is a business philosophy that puts the customer at the heart of every decision. It's about understanding their needs, wants, and motivations, and then using that information to create products, services, and experiences that delight them.
Design Thinking is a human-centered problem-solving process that helps you develop solutions that are not only feasible but also desirable. It's a iterative approach that involves understanding the problem, brainstorming solutions, prototyping, testing, and refining.
Key Focuses:
Empathy: Both customer centricity and design thinking require a deep understanding of the people you're designing for. This means putting yourself in their shoes and seeing the world from their perspective.
Iteration: Neither process is linear. You'll learn as you go and need to be prepared to adapt your ideas based on new information.
Testing: It's crucial to test your ideas with real customers to see how they respond. This helps ensure that you're creating something that people actually want and need.
Why They're Important:
For Companies:
Increased Customer Satisfaction and Loyalty: By focusing on what customers want, you're more likely to create products and services that they'll love. This leads to higher satisfaction, loyalty, and repeat business.
Improved Innovation: Customer centricity and design thinking can help companies develop new products and services that are more likely to be successful.
Reduced Costs: Understanding customer needs upfront can help avoid costly mistakes down the road.
For Careers:
In-Demand Skills: The ability to think creatively and solve problems from a customer's perspective is highly sought after by employers.
Increased Marketability: These skills can help you stand out from the competition and land your dream job.
Better Problem-Solving: You'll develop a more holistic approach to problem-solving that considers not just the technical feasibility of a solution but also its desirability and usability.
Everything You Need to Know About Professional Diploma: Customer Centricity & Design Thinking
This course is a comprehensive and well-structured introduction to Professional Diploma: Customer Centricity & Design Thinking. The instructor, MTF Institute of Management, Technology and Finance, is a leading expert in the field with a wealth of experience in Business to share.
The course is well-structured and easy to follow, and the instructor does a great job of explaining complex concepts in a clear and concise way.
The course is divided into sections, each of which covers a different aspect related to Management. Each module contains a series of video lectures, readings, and hands-on exercises.
The instructor does a great job of explaining each topic in a clear and concise way. He/She also provides plenty of examples and exercises to help students learn the material.
One of the things I liked most about this course is that it is very practical. The instructor focuses on teaching students the skills and knowledge they need to succeed in the real world. He/She also provides students with access to a variety of resources, including templates, checklists, and cheat sheets.
Another thing I liked about this course is that it is offered on Udemy. Udemy is a great platform for taking online courses because it offers a lot of flexibility for students. Students can choose to take courses at their own pace, and they can access the course materials from anywhere with an internet connection.
Udemy also offers a variety of payment options, so students can find a plan that works for them. The course also has a very active community forum where students can ask questions and interact with each other. The instructor is also very responsive to student questions and feedback.
Overall, I highly recommend this course to anyone who is interested in learning Professional Diploma: Customer Centricity & Design Thinking. It is a well-organized and informative course that will teach you the skills and knowledge you need to succeed.
Got a question? We've got answers. If you have some other questions, please contact us.
To use coupons on our website, simply click on the "Take this course" button next to the course you're interested in. You will be redirected to the Udemy course page with the coupon applied automatically.
The coupons on our website can significantly reduce the price of Udemy courses, often making them very affordable or even free. However, the availability and terms of the coupons may vary.
Absolutely! We value your input and want to provide you with the courses you're interested in. If you have a specific course in mind that you'd like to see on our website, please don't hesitate to reach out to us. Simply send us the course title, and we'll do our best to contact the instructor and make it available to you.
The course may not be free on Udemy for two main reasons:Firstly, if the coupon for the course has expired, it won't be available for free or at a discounted price. Secondly, coupons often have a limited number of redemptions, and if the maximum limit has been reached, new users may not be able to enroll for free.
Yes, it's completely legal to enroll in courses using the coupons provided on our website. The coupons are offered in collaboration with instructors and are a legitimate way to access courses at discounted or free rates. However, it's essential to respect the terms and conditions set by Udemy and the course instructors.
The validity of coupons can vary from course to course. Some coupons may have a limited time frame of 4 days, while others could be available for an extended period. Be sure to check the coupon expiry details on our website.