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Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.
This course has no accreditation, and will not qualify you to attend anytype of certification, and it does not offer any associated PDUs.
The aim of this course is to help you implement more advanced concepts, processes, and practices in your organization.
Are you ready to take your IT service management skills to the next level?
Welcome to "Achieving Operational Excellence with ITIL 4," a comprehensive training program designed to empower you with the latest insights and strategies in ITIL 4 framework. Whether you're an entry-level IT enthusiast or an experienced IT service manager, this course is your gateway to mastering the agile and flexible world of IT service management.
Are you ready to take your IT service management skills to the next level and make a significant impact on your organization, just like the hospital in this real-world example?
Course Overview:
In "Achieving Operational Excellence with ITIL 4," we delve deep into the world of ITIL 4, equipping you with the knowledge and skills needed to implement crucial ITIL practices. Our course goes beyond theory by providing you with a real-world case study – a hospital that's actively implementing ITIL 4 practices to transform its IT department.
Real-World Example: A Hospital's IT Transformation
The hospital has decided to implement the following ITIL 4 practices to tackle the challenges faced by its IT department:
1. Service Desk: The establishment of a Service Desk will serve as the single point of contact for all IT-related issues. This will help in triaging and routing incident and problem tickets to the appropriate teams or individuals for resolution, and handling service requests from hospital staff.
2. Incident Management: The aim of implementing Incident Management is to restore normal service operation as quickly as possible after an incident, to minimize the impact on business operations.
3. Problem Management: The hospital will use Problem Management in both reactive and proactive situations but will focus on some areas to proactively identify, analyze, manage, and eliminate recurring incidents and minimize the impact of incidents that cannot be prevented.
4. Service Request Management: The introduction of Service Request Management will help to handle the backlog of service requests and streamline the process of fulfilling these requests.
5. Monitoring and Event Management: The hospital will implement a Monitoring and Event Management process to proactively identify and address potential issues with the hospital's IT infrastructure. This includes establishing event management rules and thresholds, as well as monitoring tools and dashboards.
Benefits of Attending This Course:
Real-World Application: Learn from a real-world case study of a hospital's IT transformation, gaining practical insights that you can apply in your own organization.
Master ITIL 4 Practices: Gain proficiency in essential ITIL 4 practices, including Service Desk, Incident Management, Problem Management, Service Request Management, and Monitoring and Event Management.
Boost Your Career: Enhance your career prospects by acquiring skills highly sought after in the IT service management field.
Who Should Attend:
This course is ideal for:
IT professionals looking to deepen their understanding of ITIL 4 practices.
IT managers and team leaders seeking to implement ITIL 4 practices within their organizations.
Anyone with ITIL 4 Foundation certification as a prerequisite.
Prerequisite:
A prerequisite for this course is ITIL 4 Foundation certification, as it serves as the foundation upon which we build these advanced ITIL 4 practices.
Join us on this transformative journey, where you'll not only learn ITIL 4 practices but also witness their real-world impact through the hospital's IT transformation. Enroll today and become an ITIL 4 expert ready to drive operational excellence in your organization!
Everything You Need to Know About Achieving Operation Excellence with ITIL 4
This course is a comprehensive and well-structured introduction to Achieving Operation Excellence with ITIL 4. The instructor, Samir Faraj, is a leading expert in the field with a wealth of experience in IT & Software to share.
The course is well-structured and easy to follow, and the instructor does a great job of explaining complex concepts in a clear and concise way.
The course is divided into sections, each of which covers a different aspect related to IT Certifications. Each module contains a series of video lectures, readings, and hands-on exercises.
The instructor does a great job of explaining each topic in a clear and concise way. He/She also provides plenty of examples and exercises to help students learn the material.
One of the things I liked most about this course is that it is very practical. The instructor focuses on teaching students the skills and knowledge they need to succeed in the real world. He/She also provides students with access to a variety of resources, including templates, checklists, and cheat sheets.
Another thing I liked about this course is that it is offered on Udemy. Udemy is a great platform for taking online courses because it offers a lot of flexibility for students. Students can choose to take courses at their own pace, and they can access the course materials from anywhere with an internet connection.
Udemy also offers a variety of payment options, so students can find a plan that works for them. The course also has a very active community forum where students can ask questions and interact with each other. The instructor is also very responsive to student questions and feedback.
Overall, I highly recommend this course to anyone who is interested in learning Achieving Operation Excellence with ITIL 4. It is a well-organized and informative course that will teach you the skills and knowledge you need to succeed.
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